Last Updated: [10th March 2026]
Who we are
Our website address is: http://aeronova.aero.
AeroNova Aviation Services (“AeroNova”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our clients, partners, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://aeronova.aero or when you engage with our aviation services.
Our services include, but are not limited to, flight support, overflight and landing permits, fuel coordination, ground handling, flight planning, catering coordination, concierge services, and operational support for private, business, cargo, and non-scheduled aviation operations.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and operational information in several ways when you interact with our website, request services, or communicate with us.
Personal Information
This may include:
- Name
- Email address
- Phone number
- Company or organization name
- Aircraft operator details
- Billing or invoicing details
- Passport or identification information (when required for operational permits or airport procedures)
Aviation Operational Information
To provide flight support services, we may collect operational details such as:
- Aircraft registration and type
- Flight routing and schedules
- Crew and passenger details (when required for permits or regulatory compliance)
- Airport and handling requests
- Fuel requirements
- Catering or concierge service requirements
Such data is collected only when necessary to facilitate aviation operations.
Automatically Collected Data
When you visit our website, certain technical data may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
- Referral sources
This information is used for analytics and website performance improvements.
2. How We Use Your Information
We process your information for the following purposes:
Service Delivery
To provide aviation services including:
- Overflight and landing permit coordination
- Flight planning and dispatch services
- Fuel coordination and technical stops
- Ground handling arrangements
- Catering coordination and VIP concierge services
Operational Coordination
To communicate with airports, civil aviation authorities, fuel providers, ground handlers, and service partners involved in your flight operations.
Communication
To respond to inquiries, send service confirmations, and communicate updates related to your request.
Business Operations
To maintain records, process payments, improve services, and manage customer relationships.
Legal Compliance
To comply with applicable aviation regulations, civil aviation authority requirements, and international compliance obligations.
3. Legal Basis for Processing Data
Where applicable under international data protection laws, we process personal data based on:
- Consent provided by the individual
- Contractual necessity for providing requested aviation services
- Legal obligations under aviation and regulatory requirements
- Legitimate business interests, such as service improvement and operational coordination
4. Sharing of Information
AeroNova Aviation Services may share information with trusted partners strictly when necessary to provide aviation services.
These may include:
- Civil aviation authorities and regulatory bodies
- Airport operators and ground handling companies
- Fuel suppliers and logistics partners
- Catering providers and concierge service partners
- Technology providers supporting operational systems
- Legal or regulatory authorities when required by law
All third parties are expected to maintain appropriate data protection and confidentiality standards.
5. International Data Transfers
As aviation services operate globally, your information may be transferred to service providers, aviation authorities, or partners located in different countries.
By using our services, you acknowledge that your information may be transferred internationally where required for flight operations or regulatory compliance.
We take reasonable steps to ensure that such transfers are conducted securely and in accordance with applicable data protection laws.
6. Data Security
AeroNova Aviation Services takes reasonable administrative, technical, and organizational measures to protect personal data from:
- Unauthorized access
- Data loss
- Alteration or misuse
- Unauthorized disclosure
While we strive to protect your information, no electronic transmission or storage method can guarantee absolute security.
7. Data Retention
We retain personal and operational data only for as long as necessary to:
- Provide aviation services
- Maintain operational records
- Comply with legal or regulatory obligations
- Resolve disputes or enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyze website usage.
Cookies may collect information such as:
- Browser preferences
- Website usage patterns
- Session data
You may choose to disable cookies through your browser settings, although some features of the website may not function properly.
9. Third-Party Websites
Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies.
AeroNova Aviation Services is not responsible for the privacy practices or content of external websites.
10. Your Privacy Rights
Depending on applicable data protection laws, you may have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate information
- Request deletion of personal data
- Object to certain types of data processing
- Withdraw consent where applicable
Requests related to personal data should be directed to our contact details below.
11. Children’s Privacy
Our services are intended for aviation professionals, operators, and business entities. We do not knowingly collect personal information from individuals under the age of 18.
12. Changes to This Privacy Policy
AeroNova Aviation Services may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices.
Any updates will be posted on this page with the revised effective date.
We encourage visitors to review this page periodically.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
AeroNova Aviation Services
Website: https://aeronova.aero
Email: [email protected]